One Maintenance Limited (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share the personal information you provide to us, in accordance with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles.
Last updated: 25 April 2026
1. Who we are
One Maintenance Limited is an Auckland-based property maintenance company providing trades, project management, commercial maintenance, handyman and Healthy Homes compliance services. You can contact us at any time using the details in section 11.
2. What information we collect
We only collect personal information that you voluntarily provide to us, or that is necessary to quote and deliver the services you request. This typically includes:
- Your name
- Your email address
- Your phone number
- The address of the property where work is to be carried out
- Details of the maintenance or repair job you are enquiring about
- Photos or files you attach to a quote request (if any)
- Basic technical information when you visit our website (IP address, browser type, and pages visited, collected via standard web server logs and any analytics we may use)
We do not knowingly collect information from children under 16.
3. How we collect your information
We collect personal information directly from you when you:
- Submit the contact or booking form on our website
- Email, phone or text us
- Engage us to carry out work
- Leave a review or testimonial
If we ever need to collect information about you from another source (for example, a property manager instructing us on behalf of an owner), we will tell you where practicable.
4. Why we collect your information (purposes)
We use your personal information for the following purposes:
- To respond to your enquiry and provide a quote
- To schedule and carry out the work you have engaged us for
- To invoice you and process payment
- To communicate with you about the job, including follow-ups and warranty matters
- To keep records required by law (including Healthy Homes records and Licensed Building Practitioner obligations)
- To improve our website and services
If you do not provide the information we need, we may not be able to quote or complete your job.
5. Who we share your information with
We do not sell your personal information. We share it only where necessary and only with:
- Our tradespeople and contractors carrying out the work on our behalf, who are bound by the same confidentiality expectations
- Our service providers — for example, our accounting software, invoicing platform, email provider, website host, and automation tools we use to route enquiries (such as Zapier, n8n or similar). These providers may store data outside of New Zealand; we take reasonable steps to ensure they have appropriate protections in place
- Government agencies, regulators or other parties where we are required to do so by law (for example, Inland Revenue, the Ministry of Business, Innovation and Employment, or WorkSafe New Zealand)
- Property owners, tenants or body corporates, where relevant to completing the job and with your knowledge
6. How long we keep your information
We keep your personal information for as long as is necessary to provide our services and to meet our legal obligations:
- Enquiry records: up to 2 years from last contact, then deleted
- Job records, invoices and tax records: 7 years (as required by the Inland Revenue Department)
- Building work records (where applicable): as required by the Building Act 2004 and Licensed Building Practitioner scheme
7. How we store and protect your information
Your information is stored electronically in systems we trust, such as our email provider, accounting software and cloud storage. We take reasonable technical and organisational steps to protect it, including:
- Using reputable providers with industry-standard security
- Restricting access to authorised personnel
- Using strong passwords and, where possible, two-factor authentication
- Keeping software and systems up to date
No system is completely secure. If a privacy breach occurs and it is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
8. Cookies and website analytics
Our website may use cookies and similar technologies for basic functionality and to understand how visitors use the site. You can disable cookies in your browser settings; the site will continue to function normally. We do not use cookies to identify individuals personally.
9. Your rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of information that is inaccurate, incomplete or out of date
- Withdraw consent for us to continue contacting you about non-job matters (such as marketing, if we ever send any)
- Complain to us, and to the Office of the Privacy Commissioner, if you believe we have mishandled your information
To exercise any of these rights, contact us using the details in section 11. We will respond within 20 working days.
10. Complaints
If you are not satisfied with how we have handled your personal information, please contact us first so we can try to resolve the matter. If you remain dissatisfied, you can complain to the Office of the Privacy Commissioner:
- Website: www.privacy.org.nz
- Phone: 0800 803 909
- Email: enquiries@privacy.org.nz
11. Contact us
If you have questions about this policy or your personal information, please get in touch:
- One Maintenance Limited
- Email: hello@onemaintenance.co.nz
- Phone: 0800 221 033
- Website: www.onemaintenance.co.nz
12. Changes to this policy
We may update this policy from time to time to reflect changes in our business or in the law. The updated version will be posted on this page with a new “last updated” date. We recommend reviewing this page periodically.